Service & Software Plans
Advantech has developed an amazing Team of Professionals to support our service plan customers. We make sure that your systems run properly and are up to date. When emergencies occur we are there to respond and solve your challenges as quickly as possible.
Our Service Plans Include:
- Priority response
- Unlimited service calls & training
- Loaner equipment
- Repair or replacement of equipment
- No mileage or truck charges
- No labor costs
Software Support & Upgrade Plans:
The Software Support Program is a cost-effective, comprehensive software investment protection program designed to provide coverage for your new security management system investment. This investment will ensure that your new system will operate at maximum capacity throughout the entire lifecycle. Advantech prides itself on being able to provide our customers with priority service and support, resulting in satisfied customers and long-lasting relationships. This program includes manufacturer and local dealer support for the Advantech supplied and installed software to include all upgrades, patches, hot-fixes, new releases and 24x7 telephone support. Advantech, supported by the Manufacturer, shall provide comprehensive software and technical support as outlined below:
- 24/7/365 Support: Includes on-site support when necessary. Includes telephone technical support by Advantech and Honeywell. Includes remote VPN diagnostic and software support.*
- Optimized Software Performance: Customer shall be provided new software releases, software upgrades, service pack upgrades, patches and fixes through life of agreement.
- Items not covered: Diagnostic or repair of customer provided items or responsibilities.
- * Remote VPN diagnostic and software support requires customer to provide Advantech with high-speed VPN capabilities.